Servisair collects two awards
Servisair has risen to the quality challenge to become the winner of two Thomson Airways awards for delivering service excellence.

The 2009 summer season “3 For 3” challenge, conducted by Thomson Airways over the busy peak months, measured handling agents on their performance and customer satisfaction. Using feedback from over 500,000 passengers along with key performance data, the competition was introduced in order to encourage high levels of customer service as well as supporting day-to-day, on-time performance initiatives. Servisair was delighted to gain pole position in all categories awarded.
In the Major Station category, the Manchester team performed superbly and were head and shoulders above targets to scoop the top prize. Servisair also secured the top spot for the Regional Station award, with Birmingham the clear winner.

Speaking of its success Darren Harding, VP Business Development, commented: “The competition has inspired an exceptional performance across all our airports and our teams have really enjoyed the challenge. Servisair continues to raise the bar in terms of delivering a consistent high quality service. We are very proud of our teams in Manchester, Birmingham and throughout the UK who have provided Thomson Airways with exemplary service and won both of these top spots.”