Brenda is an International Business Graduate of the American University in Nairobi, Kenya, and holds an IATA diploma in airline quality management. She has more than ten years’ experience in the aviation industry and her experience spans operational areas, from ground operations to corporate quality and safety.
While at Kenya Airways she specialised in aviation auditing and the development of operational standards. Internationally, Brenda has represented Kenya Airways at the IATA Airside Safety Group in setting industry operational standards whilst at the operational level, she has managed cargo handling operations with a team of 15 members.
In 2010 she co-founded her consulting company, Twiga Aero, since which time she has developed courses on behalf of IATA’s Training & Development Institute relating to Safety Management System Implementation, Aircraft Turnaround Co-ordination, Aircraft Loading Supervision and IOSA SMS requirements, as well as Airside Safety and Compliance.
Although now at BFS, Maurizio used to be Head of Instructor-Led Learning in the IATA Training & Development Institute. He was also IATA Manager, Airport & Inflight Services, when he developed the ISAGO programme. From this, he initiated the IGOM project and served as a subject matter expert on numerous IATA consulting projects in Risk Management, SMS, the Operational Readiness Review, Tender and Licensing Agreements and Training Needs Analysis.
Maurizio has also been responsible for the Airside Safety Group, the Ramp Services Equipment & Environment work group, theLoad Control and Aircraft Movement work group and the Aviation Ground Services Agreement work group.
Between 2008 and 2010 he was responsible for the IATA Ground Handling Council and its annual conference and was the author of the IATA Airport Handling Manual. In 2010 he co-founded Twiga Aero.
Maurizio began his aviation career in 1981 with Air France at JFK International and Anchorage airports, moving on to easyJet Switzerland, where he was appointed Ground Handling Manager and Ground Operations Deputy Postholder in Geneva. He is also a certified FAA Aircraft Dispatcher.
Max has been a fixture in operations, safety, auditing, training and the airports world for more than 30 years, having worked for major Canadian carriers like Air Canada and Canadian Airlines. He has also worked with several major ground handlers and with the Greater Toronto Airport Authority in its Emergency Planning department. Max's experience in safety, auditing, station management, adult education and international airport operations have all contributed to his present roles. Max is the current Chairman of both the IGOM Task Force and the ISAGO Oversight council, leading the development of the next generation ISAGO model.
With close to three decades of work experience in airline and ground handling operations, Judith’s background spans across baggage, inflight, airports to training and development. Judith is a qualified ISAGO auditor and the team leader of the passenger and baggage chapters of the IGOM, which is supported by her roles as both a Ground Safety officer and Internal Airline Auditor. Judith has developed and instructed training all over the world, specializing in passenger services, train the trainer programs and serving passengers with disabilities.