Cost v safety/quality
As CEO of dnata Singapore, Mark is responsible for overseeing the ground handling, cargo and catering operations for dnata Singapore at Changi airport. This includes the management of some 2,000 staff serving more than 53 airline customers. Mark has held senior positions at some of the largest aviation companies in the world, and has more than 40 years' experience in the airline services industry. He has worked at some of the busiest airports around the globe, including Heathrow, Munich, Bangkok and Miami, and has successfully managed all aspects of airport ground support operations, including ground handling, aircraft fuelling and aircraft catering activities.
Deal or no deal: the path to win-win contract negotiation between ground handlers and airlines
Special Interest Stream - Winning new business by adopting a more enlightened negotiation-style
International Speaker & Trainer, Training Edge Asia
Kevin Ryan is an experienced conference speaker, workshop leader and facilitator. He has 25 years’ experience as a corporate trainer having worked with international, national and small businesses on the skills of persuasion and communication skills for leaders and salespeople. He speaks at conferences and seminars across Australia, New Zealand, Asia and the UK, specialising in the areas of sales, service, employee engagement, humour in business and communication skills. His clients include some of Australia’s largest organisations, politicians, judiciary members and Olympic athletes. Kevin is a Certified Speaking Professional (CSP), the highest possible level in professional speaking, and the only one recognised internationally.
Ground damage: an interactive case study examining the consequences of article 8 of the Standard Ground Handling Agreement
Special Interest Stream - Interpreting the SGHA Article 8: defining direct loss, consequential loss and creating a business plan that addresses the ambiguity
Aviation Disputes Lawyer, Holman Fenwick Willan
Kate is a member of the aerospace team at HFW. She has experience in advising a wide range of clients in the aviation industry, acting mainly for airlines (in respect of cargo, baggage, personal injury and third party claims), airport authorities, helicopter operators and ground handlers, and has advised upon and pursued subrogated actions on behalf of insurers. Kate has experience in handling claims in many jurisdictions within the Asia Pacific region, including Australia, Malaysia, Indonesia, Vietnam and India, with a particular focus on Thai law and jurisdiction. She is also currently handling a number of total GA losses in Indonesia and West Papua, acting for the aircraft operators and their insurers/reinsurers. Kate qualified in 2004 and prior to joining HFW in January 2012, she was a senior associate in the aviation department at Clyde and Co.
The integration of the outsourced ground handler and the airline
Head of Ground Ops, Jetstar Airways
Describing himself as a senior leader with a demonstrated capability to deliver genuine transformational change, Todd has had a varied career in aviation. He was Head of Airports at QantasLink from 2012 to 2016, based in Sydney, before moving on to become Head of Catering Excellence and Integration at Qantas. In November he moved to Jetstar to take up the post of Head of Ground Operations; he is now based in Melbourne.
Heat Stress on the ramp
GLOBAL SAFETY PARTNERS
Between 1980 and 1991 Ian was an Airline Operations Co-ordination/ Duty Manager. In 1991, Ian moved to Shell Australia, spending time in the road transport, fuel supply, terminal businesses. He spent 9 years in the Aviation business as the company's Aviation Operations Manager & Safety Manager . He consulted internationally within the Shell Aviation business showing airport managers how to get efficiency with safety performance and developed Shell's USA airport refuelling entry showing that you can integrating safety with operations profitably ! Since 2014 he has been the Director at Global Safety Partners, a safety consultancy specialising in helping companies achieve great safety performance with operational efficiencies. As a well renowned safety consult, Ian is working for companies including IOR Aviation, Toll Aviation, Toll Logistics, Airworks, Sullair, Citywide Group, Meinhardt Global Engineering and Mildura Airport.
Working within a collaborative airport environment
Executive Vice President, Gateway Services, SATS
Yacoob is the Executive Vice President, Gateway Services of SATS. He is responsible for further developing the Group's competencies in Gateway Services to support its growth across the region.
Previously, he served as Executive Vice President, Food Solutions where he expanded its competencies to include sports catering. Prior to that, he held the concurrent appointments of Acting Executive Vice President, Gateway Services and Senior Vice President, Cargo Services, and led the Group's entry into the cruise handling business. Yacoob has assumed various positions including Vice President, Cargo, Vice President, SATS Inflight Catering Centre 2 and other managerial positions in apron and baggage, passenger services, and marketing, as well as SIA Ground Services during which he was responsible for ground procedures and contracts.
Yacoob sits on the Boards of a number of SATS’ subsidiaries and associated companies. He graduated from the National University of Singapore with a Bachelor of Arts (Honours) degree, majoring in English.
Using real-time data to measure and improve airport stakeholder performance
Jaakko is the CEO and co-founder of Youredi, and drives the company's strategy and execution. He has two decades of experience in the business software industry in North America, EMEA and APAC. Prior to Youredi, Jaakko worked in global sales and management positions at IBM, Microsoft, Basware, Itella and Fujitsu. He holds an MSc in Economics and Business Administration from the Helsinki School of Economics and Business Administration.
A-CDM panel discussion - Featuring a panel comprising A-CDM experts, handlers, airlines and airports to debate
Moderator: Kris de Bolle
Senior Aviation Consultant, To70 Aviation
Kris is an expert on operational implementation of Airport CDM (A-CDM) as it was developed by Eurocontrol. An early adopter of the concept, he has been involved in the project at Brussels Airport (Europe’s 2nd A-CDM airport) from the start in 2010. Kris was responsible for cross-stakeholder governance of the Brussels program for 6 years, before joining the Dutch aviation consultancy firm To70, where he now focuses on A-CDM & APOC implementation support, and airport operations performance reporting.
Kris has an extended network of collaborative decision-making professionals and has had numerous speaking opportunities on the subject across the world
Karin De Rademaeker
Karin is an A-CDM expert. She is a member of the A-CDM Procedures Group (Eurocontrol) as well as of the A-CDM Co-ordination Group. She also belongs to the A-CDM Turnaround Expert Panel and the A-CDM Harmonisation Task Force (Eurocontrol). As such, Karin has contributed to the development of Eurocontrol's training packages.
Director Safety & Quality Assurance, Bangkok Flight Services (BFS)
Although now at BFS, Maurizio used to be Head of Instructor-Led Learning in the IATA Training & Development Institute. He was also IATA Manager, Airport & Inflight Services, when he developed the ISAGO programme. From this, he initiated the IGOM project and served as a subject matter expert on numerous IATA consulting projects in Risk Management, SMS, the Operational Readiness Review, Tender and Licensing Agreements and Training Needs Analysis. Maurizio has also been responsible for the Airside Safety Group, the Ramp Services Equipment & Environment work group, the Load Control and Aircraft Movement work group and the Aviation Ground Services Agreement work group. Between 2008 and 2010 he was responsible for the IATA Ground Handling Council and its annual conference and was the author of the IATA Airport Handling Manual. In 2010 he co-founded Twiga Aero. Maurizio began his aviation career in 1981 with Air France at JFK International and Anchorage airports, moving on to easyJet Switzerland, where he was appointed Ground Handling Manager and Ground Operations Deputy Postholder in Geneva. He is also a certified FAA Aircraft Dispatcher.
Kia Thye Yeo
Managing Director - Airport Operations Planning & Airside, Changi Airport Group
Kia Thye is currently the Managing Director, Airport Operations Planning & Airside with the Changi Airport Group. In this role, he oversees strategic planning for airport operations and drives airside operations and management, a critical part of the business that has grown in complexity with the increase in air traffic.
Special Interest Stream - GSE automation and safety: managing the hidden risks where man and machine meet on the ramp
Ground Handling International
Max is an award-winning journalist who brings more than 13 years of experience across B2B brands in the food and drink, healthcare and manufacturing sectors. He believes in the importance of magazine brands championing the sector they serve and spreading best practice to their readers. His most recent initiative was the Manufacturing Champions Awards, which celebrates the people whose pride and professionalism enable British manufacturing success. The award scheme won a Highly Commended prize in the Event of the Year category of the Professional Publishers Awards (PPA) - the Oscars of the UK’s media industry. Max has extensive experience as an editor in roles at Works Management, Engineering Careers and as a news editor on pharmacy weekly, Chemist & Druggist magazine. His time at the latter saw the magazine force a U- turn from the UK government over plans to strip pharmacists of the right to sell common cold and flu remedies. The magazine’s ‘Stop the Switch’ campaign delivered a 10,000 strong reader petition to the Department of Health and won multiple awards. When not tapping at the keyboard, Max appears as a host at industry conferences, roundtables and debates. He is a Biochemistry graduate who retrained as a journalist in 2003.
Special Interest Stream - What will it take to “do” ULD properly? Looking for change
Vice President of ULD CARE and Technical Coordinator to the IATA ULD Operations Advisory Group
Bob Rogers has spent over 35 years in and around the ULD activity from his home base of Hong Kong. Today he is Vice President of ULD CARE and Senior Advisor to Nordisk Aviation Products as well as Technical Coordinator to the IATA ULD Operations Advisory Group. A frequent speaker, author of the recent publication “ULD Explained” and participant at numerous industry events Bob plays a very active role in promoting a greater awareness of the flight safety and business efficiency requirements of ULD operations where ever they may take place.
Special Interest Stream – E-Learning - What can we learn from a recent ramp incident?
Managing Director, Virtual Aviation College
Simon is Managing Director of Virtual Aviation College and Aquila Aviation, two companies specialising in aviation consultancy and multi-media training for the aviation industry. His experience includes senior positions with the Provisional Airport Authority in Hong Kong, Avmark Asia and Electra Aviation, in addition to working with British Aerospace and as an airline pilot with Air UK, following training with British Airways. He is a faculty member of ACI's Global Training Hub. E-learning projects have included the development of ramp safety, SMS, Dangerous Goods Awareness and airside operations modules for ground handling companies, airports and airlines.