Thinking outside the box: safety in other high risk sectors
Challenging the incident investigation paradigm
DEKRA Insight 10
Martin Dean is responsible for strategic client initiatives and thought leadership in Europe, the Middle East, and Africa. With more than 20 years of safety management experience in 40+ countries, Martin has worked extensively with leadership teams to facilitate the development of strategies to improve operational performance. He is also an experienced coach and trusted advisor for executives, helping them refine their leadership and improve their ability to deploy successful strategic safety initiatives.
Safety devices - are they the answer to a prayer?
Civil Aviation Authority
Senior Ground Safety Inspector
GSE & maintenance
Having spent over 25 years in the ground support industry working for Reliance Mercury, FMC and JBT, this year has seen Tim become Managing Director of air G.S.E., an enterprise providing funding solutions, such as bespoke capital equipment financial leases and rentals, to the aircraft ground handling community.
Director Customer Services
Yves studied Hospitality Management at IMHI - Cornell University, New York and the Essec Business School, in France, where he received an MBA. He holds as well a BBA from Negocia, Paris. During his career, Yves has handled many aspects of business development and operations management in Asia, Africa and Europe. He has held various managerial positions in companies such as LSG Sky Chefs, Sodexo, Menzies Aviation and most recently, WFS, where he was Managing Director Ground Handling in Europe. Yves joined TLD in November 2010 to become Director Customer Service for the group.
Reducing risk and Improving Safety through Ground Support Training
As Technical Director for RTITB, Nick is responsible for the development and maintenance of all technical standards. The majority of his time is now spent working with airports and ground handling service providers, developing technical training manuals. Nick has been a fully qualified forklift and goods vehicle driving instructor and examiner since 1996, and holds both National and International road haulage certificates of professional competence. He is a qualified ISO9001 lead auditor to international standards as well as being a qualified automotive engineer. Over the years Nick has developed training materials and technical courses as diverse as locomotives for the petroleum industry, snow clearing and refuelling for the aviation industry and operator courses for maritime cranes.
Nick has worked with the aviation sector in a training capacity since 2011, primarily writing winter operations training programs and in more recent years, has been involved in all aspects of the specification and development of robust, relevant ground handling operations training solutions.
Ground operations safety compliance masterclass
Brenda is an International Business Graduate of the American University in Nairobi, Kenya, and holds an IATA diploma in airline quality management. She has more than ten years' experience in the aviation industry and her experience spans operational areas, from ground operations to corporate quality and safety.
While at Kenya Airways she specialised in aviation auditing and the development of operational standards. Internationally, Brenda has represented Kenya Airways at the IATA Airside Safety Group in setting industry operational standards whilst at the operational level, she has managed cargo handling operations with a team of 15 members.
In 2010 she co-founded her consulting company, Twiga Aero, since which time she has developed courses on behalf of IATA's Training & Development Institute relating to Safety Management System Implementation, Aircraft Turnaround Co-ordination, Aircraft Loading Supervision and IOSA SMS requirements, as well as Airside Safety and Compliance.
What keeps you awake at night? The Top Five Worries
VP Network Health & Safety Standards
Stuart has overall responsibility for the Health, Safety & Security of all Menzies Aviation employees, business units, airports, cargo and ancillary operations across continental Europe. A senior member of the John Menzies Group Risk function, he delivers a strategic approach to the continuous development and implementation of our safety and security management systems as well as providing training and guidance into our incident and accident reporting techniques and risk control methodologies
Ground Operations Director
Steve joined the ground handling industry in 2012, after spending 21 years in the army. He was VP for Ground Services at dnata, where he took responsibility for the Heathrow and Gatwick operations. Since December 2016 he has been the Director for Ground Operations with Jet2.com. In his spare time he takes battlefield tours to France, supports Sunderland and plays the guitar badly.
Human factors: Risk, fatigue and shift workers: addressing the elephant in the room
Dr Sarah Flaherty is an independent human performance specialist with broad experience across the aviation, rail and petrochemical industries, having held posts in Quality, Safety, Human Factors and HR.
Specialising in the development and delivery of solutions to address cultural, engagement and human performance issues, Sarah has worked with both civil aviation and military organisations, fixed wing and rotary, around the world, providing coaching, training and surveys to operators, regulators, manufacturers and airports. In addition, Sarah works with Clockwork Research, fatigue risk management specialists active in the aviation, oil and gas and mining sectors.
Sarah obtained her first degree in Psychology at the University of Manchester and her PhD at Cranfield University. She is a member of the British Psychological Society and the BPS Special Group in Coaching
Safer handling - a carrier's perspective
General Manager – Ground Operations
I am General Manager of Ground Handling Support with Jet2.com. I have been in aviation for 37 years and still find the business interesting and enjoyable.
Over the years, I have worked with very diverse aircraft types from small propeller driven passenger aircraft, first generation passenger jets, freighters of all types propeller driven, narrow body and wide body and now we have 34 brand new 737 aircraft on order. I am proud to have been with the Dart Group since March 1993 and every year has been different with new challengers. We have evolved from operating 6.5 tonne payload freighters to one of the largest carriers in the UK. This has taken hard work and dedication for everyone involved.
The safe and efficient handling of our aircraft on the ramp is key. We have to provide the service to our customers, protect our aircraft and our teams in equal measure and operate on time. We are constantly looking at our processes and procedures to monitor and improve our performance. I am looking forward to addressing the conference with what I hope will be interesting ideas to reduce damage.
GSE safety aids
Laurent began his career in GSE with ERMA in 1991, as a Project Engineer for special handling equipment for AIRBUS. About this time the TLD group created its Ground Support Equipment division and Laurent moved to the Montlouis factory’s engineering department (ex-Tracma) in 1992 to develop the new generation towbarless tractor.
In 1994, he moved to the Rungis sales and services headquarters as Service Manager. He subsequently moved back to the Montlouis facility in 1996 as Chief Engineer and in 1997 became the factory COO. Laurent left TLD in 1999 and became the factory COO for the Manitou Group’s factory in Texas. He returned to France with the TLD group in 2001, first as an Industrial Director, then as Technical Director. Laurent is an active member of IATA, SAE and CEN committees on GSE-related subjects.
Institute of Technology, Carlow
Business Development Manager
The Institute of Technology Carlow has been supported by Katrina to undertake market research and trial partner initiatives on AVoiD since 2014. She drives industry engagements and business roll-out. Katrina worked with Lufthansa Technik for 13 years, performing project management across multi-functional teams to execute emergency aircraft maintenance contracts. She has worked with more than 30 airlines and the top leasing companies on various aircraft-related projects. Katrina has also provided strategic consultancy, including marketing plans and sales strategies, to generate future revenue streams.
Institute of Technology, Carlow
Principal Investigator and Project Manager
Dorel holds a Lecturer's position at the Department of Aerospace Mechanical & Electronic Engineering, Institute of Technology Carlow. He has 27 years' experience in designing and testing electronic circuits. Dorel is an expert in using sensor platforms and embedded development boards and has a keen interest in ramp safety and platform technologies. He designed AVoiD's technology by discussing ground safety with airlines and companies involved in airside operations in both Shannon and Dublin airports.
The same but different? The military approach to safety
Babcock International Group
Business Development Manager
Ken has over 38 years of practical and management experience in aircraft ground handling in a military environment, with both the RAF and Babcock. In the RAF he served in a variety of UK and overseas posts associated with air cargo and passenger terminal operations, airside arrivals and departure management and ramp safety. From 2011 and 2016 he was assistant head of 1 Air Mobility Wing, where he was specifically accountable for planning, operations, safety and assurance, risk management and contingency planning. In this role he inculcated an aviation safety Just Culture that encouraged open and honest reporting, introduced targeted training and utilised continuous improvement in a number of areas. Ken is currently a Business Development Manager within Babcock's UK Military Air Business.
How ISAGO can help ground operations
Worldwide Flight Services (WFS)
Director Safety & Quality Assurance
Although now at BFS, Maurizio used to be Head of Instructor-Led Learning in the IATA Training & Development Institute. He was also IATA Manager, Airport & Inflight Services, when he developed the ISAGO programme. From this, he initiated the IGOM project and served as a subject matter expert on numerous IATA consulting projects in Risk Management, SMS, the Operational Readiness Review, Tender and Licensing Agreements and Training Needs Analysis. Maurizio has also been responsible for the Airside Safety Group, the Ramp Services Equipment & Environment work group, the Load Control and Aircraft Movement work group and the Aviation Ground Services Agreement work group. Between 2008 and 2010 he was responsible for the IATA Ground Handling Council and its annual conference and was the author of the IATA Airport Handling Manual. In 2010 he co-founded Twiga Aero. Maurizio began his aviation career in 1981 with Air France at JFK International and Anchorage airports, moving on to easyJet Switzerland, where he was appointed Ground Handling Manager and Ground Operations Deputy Postholder in Geneva. He is also a certified FAA Aircraft Dispatcher.
OTP and Safety - are they mutually exclusive? Panellist:
Wright Stuff Consulting
Neale is currently celebrating over 50 years in aviation and is successfully now running his own consultancy business, specialising in all aspects of airport operations. After serving in the Air Traffic branch of the RAF and for the British Aircraft Corporation, he moved into the cargo airline business and has, at various times, been an Operations Controller, Flight Dispatcher, Loadmaster and Station Manager, before joining DHL in 1985. After a brief spell with competitors in the early 1990s, he returned to DHL and took responsibility for airside activities at the start of 1992, moving on to the global role at the beginning of 2005. He has represented DHL at various times, as Chairman of the IATA Ground Handing Council, the IATA Load Control Working Group and the IATA Airside Safety Working Group. Neale is currently a Human Factors, Ramp Safety and W&B Instructor for IATA.
Ramp Assurance Manager
Keith's role as Ramp Assurance Manager has a clear focus on the performance of ground handlers and other airside service providers on the ramp at Heathrow. Keith is responsible for the Ramp Assurance Team, Airside Environment Team and the Licence Managers. He has a vehicle engineering background and his previous roles include managing BAA Transport Engineering, Airside Standards, Transport Operations and the Airside Roads Team.